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FREE SHIPPING

To keep the cost of our Products low and pass the savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities. Under usual circumstances, total delivery time is 8-10 business days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 10-14 business days, If the local outbreak is particularly severe, there may be additional lateness. 

USA: Between 10 - 14 business  days average 

Canada: Between 10 - 14 business  days average

Europe: Between 10 - 14 business  days average

Australia: Between 10 - 14 business  days average

All Others: Between 13 - 18 business  days average

Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience. 

Individual items within an order may ship from different locations and may arrive on different dates. 

NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via USPS!

 

EXPRESS

We will use UPS, DHL or FedEx for shipment and the destination is the nearest airport. Under usual circumstances, total delivery time is 5-7 business days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 7-10 business days. 

USA: Between 7 - 10 business days average 

Canada: Between 7 - 10 business days average

Europe: Between 7 - 10 business days average

Australia: Between 7 - 10 business days average

All Others: Between 10 - 14 business days average

Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience. 

Individual items within an order may ship from different locations and may arrive on different dates. 

NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via UPS ,DHL or FedEx!

 

FOR KITS THAT SHIP FROM USA

NOTE: Due to COVID-19, our US warehouse is out of stock. We are replenishing the stock. Please pay attention to US in time.

USA: Between 2 - 4 business days 

Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience. 

 

What shipping provider do you use? 

UPS/DHL/FedEx The difference between Free Shipping and Express delivery is that the parcel has different priority. Free Shipping will be 3-5 business days later. If you need it urgently, please choose Express delivery. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

Can I cancel my order? 

You may cancel your order within 24 hours after it is placed. However, due to unusually long processing times related to COVID-19, we now allow you to cancel your order if it has not yet been assigned a tracking number.

If your order is already assigned a tracking number, it has already been sent out and we will unfortunately not be able to cancel it. 

What is your refund policy?

If you're unhappy with your order for any reason send an email to cs@fonghoo.com and tell us your issue.

*We do not offer refunds on items that are currently still in transit* 

See our full Return Policy here

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